How to check if your Apple Watch and iPhone permission settings are set properly
Let’s try the steps below and see if there is a setting that has been missed.
Go to Settings:
- Go to Software Updates; make sure you have the latest version.
Back to Settings:
- Click Privacy; scroll down to the Health App section and click to open.
- Click on Virgin Pulse.
- Under the “Allow Virgin Pulse to Read Data” section, make sure all slide buttons are green.
Back to the Privacy Settings:
- Click on Motion and Fitness.
- Click on Virgin Pulse. Make sure the slide button is green.
Back to Settings:
- Scroll down to the Virgin Pulse section and click to open.
- Your choice to turn on or off the Virgin Pulse Notifications and how you will see them.
- Try turning on the Background App Refresh.
- Try turning on the Cellular Data/Mobile Data.
- Make sure you are on the Virgin Pulse App version 3.0.206 or higher (the latest being 3.169.0).
- Ensure you are using the latest Virgin Pulse app version and the latest official version of the iOS on the iPhone.
- In the Virgin Pulse Mobile app, tap on the “More” button and go to “Devices & Apps”.
- Ensure Apple Watch shows as “My connected devices and apps”.