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US Wellness FAQs

  • What are the wellness activities?
  • When can I start my wellness activities?
  • What is an annual physical?
  • I don't have a primary care physician, how do I find one?
  • How do I find a primary care physician who is accepting new patients?
  • What type of visits count for completing the health screening wellness activity?
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Virgin Pulse FAQs

  • What is the My Wellness platform?
  • What is Virgin Pulse?
  • How do I (a Bank employee) register for the My Wellness platform?
  • How does my spouse get access to the My Wellness platform? or How do I (a spouse or partner of a Bank employee) register for the My Wellness platform?
  • I visited the registration page and am seeing a “name not found” error – what does this mean?
  • How do I log in to my account after registering?
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‎US Wellness FAQs for COBRA Participants

  • What are the wellness activities I can complete?
  • How can I check the completion status of my wellness activities?
  • How soon can I or my spouse or partner schedule a health screening?
  • Can I or my spouse or partner visit a physician to complete a health screening?
  • Will my health screening be covered at 100% if I go to my doctor?
  • I’m concerned that someone else is going to access my/my spouse or my partner’s health questionnaire or health screening results. Who gets a copy of this information?
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