- I received a Credit Removal email, but I completed all three activities by the Feb. 28, 2023, deadline.
- I received a Credit Removal email. How can I tell which Wellness 2023 activity is missing?
- How can my covered spouse or partner check the completion status of their wellness activities?
- I am a new employee at Bank of America. Is Feb. 28, 2023, my deadline to complete my three 2023 U.S. Wellness Activities?
- I completed and submitted my three wellness activities by the deadline, but they do not show as completed on My Wellness.
- I submitted my health screening by the deadline, but have not completed my questionnaire and primary care/annual physical attestation. Is it too late to complete the remaining two activities?
US Wellness FAQs
- What are the wellness activities?
- When can I start my wellness activities?
- What is an annual physical?
- I don't have a primary care physician, how do I find one?
- How do I find a primary care physician who is accepting new patients?
- What type of visits count for completing the health screening wellness activity?
Virgin Pulse FAQs
- What is the My Wellness platform?
- What is Virgin Pulse?
- How do I (a Bank employee) register for the My Wellness platform?
- How does my spouse get access to the My Wellness platform? or How do I (a spouse or partner of a Bank employee) register for the My Wellness platform?
- I visited the registration page and am seeing a “name not found” error – what does this mean?
- How do I log in to my account after registering?
US Wellness FAQs for COBRA Participants
- What are the wellness activities I can complete?
- How can I check the completion status of my wellness activities?
- How soon can I or my spouse or partner schedule a health screening?
- Can I or my spouse or partner visit a physician to complete a health screening?
- Will my health screening be covered at 100% if I go to my doctor?
- I’m concerned that someone else is going to access my/my spouse or my partner’s health questionnaire or health screening results. Who gets a copy of this information?