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  1. Virgin Pulse Bank of America
  2. US Wellness
  3. US Wellness FAQs

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US Wellness FAQs

  • What are the wellness activities?
  • When can I start my wellness activities?
  • What is an annual physical?
  • I don't have a primary care physician, how do I find one?
  • How do I find a primary care physician who is accepting new patients?
  • What type of visits count for completing the health screening wellness activity?
  • Will my health screening be covered at 100% if I go to my doctor?
  • Can I or my spouse or my partner visit a physician to complete a health screening?
  • How do I get the form for completing screenings at a CVS MinuteClinic®?
  • What happens if I/my spouse/my partner fail(s) my/their health screening or health questionnaire?
  • Who gets a copy of my health screening and questionnaire results?
  • If I am pregnant or have a medical condition, am I required to complete the health screening, questionnaire and attestation to having a PCP and having had an annual physical within the last 12 months to be eligible for the wellness credit?
  • What happens if I miss the deadline?
  • Where can I view my screening results?
  • How can I check my completion status of my voluntary wellness activities?
  • I’ve completed my screening, but it’s still showing incomplete. What do I need to do?
  • I’ve completed my questionnaire, but it’s still showing incomplete. What do I need to do?
  • If biometrics from my health screening are incorrect, how do I have them corrected?
  • What is the My Wellness platform?
  • How do I log in to My Wellness?
  • Why am I being asked for my user name and password when accessing the Virgin Pulse Mobile application? When I logged in from my work computer, I entered my Single Sign On (SSO) to access My Wellness on the Virgin Pulse Platform?
  • My spouse or partner and I share an email address. Why can’t we both use the same email address for our profiles on My Wellness?
  • How do I reset my password on My Wellness?
  • What happens to my My Wellness account if I leave Bank of America?

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