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  1. Virgin Pulse Bank of America
  2. US Wellness
  3. Virgin Pulse FAQs

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Virgin Pulse FAQs

  • What is the My Wellness platform?
  • What is Virgin Pulse?
  • How do I (a Bank employee) register for the My Wellness platform?
  • How does my spouse get access to the My Wellness platform? or How do I (a spouse or partner of a Bank employee) register for the My Wellness platform?
  • I visited the registration page and am seeing a “name not found” error – what does this mean?
  • How do I log in to my account after registering?
  • Is there a Virgin Pulse app that I can download on my smartphone?
  • What happens to my My Wellness account if I leave Bank of America?
  • Is my health information confidential, and how is it shared?
  • I’ve noticed that the mobile app times out periodically?
  • How often do I have to change my password?
  • How do I reset my password?
  • How can I connect a device?

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