US Wellness FAQs for COBRA Participants
- What are the wellness activities I can complete?
- How can I check the completion status of my wellness activities?
- How soon can I or my spouse or partner schedule a health screening?
- Can I or my spouse or partner visit a physician to complete a health screening?
- Will my health screening be covered at 100% if I go to my doctor?
- I’m concerned that someone else is going to access my/my spouse or my partner’s health questionnaire or health screening results. Who gets a copy of this information?
- I am not currently enrolled in a Bank of America medical plan in 2022 but I plan to enroll/have enrolled for 2023. I would like to start my wellness activities immediately. Am I eligible to do that?
- What is the My Wellness platform?
- What is Virgin Pulse?
- As a Bank of America COBRA participant employee, how do I register for the My Wellness platform?
- As a spouse or partner of a Bank of America COBRA participant employee, how do I register for the My Wellness platform?
- How do I log in to my account after registering?
- Is there a Virgin Pulse app that I can download on my smartphone?
- What are the Virgin Pulse Member Services support center hours and number?
- What are the Alight GHR service center hours and number?
- What are the Kaiser Permanente Rewards support center hours and number?
- What are the Quest Diagnostics support center hours and number?
- Is my health information confidential, and how is it shared?
- How do I reset my password?
- If biometrics from my health screening that are incorrect how do I have them corrected?
- Where can I view my screening results?
- How do I find my person number?
- How do I get the form for completing screenings at MinuteClinic®?
- I’ve completed my screenings and I’m still showing incomplete?
- I’ve noticed that the mobile app times out periodically?
- How often do I have to change my password?
- What type of physician visits count for completing the wellness screening activity?